Frequently Asked Questions


HOW DO I BECOME A PATIENT?

To set up an initial session, please call 813-530-5859.  Dr. Vigil will briefly consult with you via phone to clarify your needs prior to scheduling.  She makes every effort to answer and return calls promptly. However, because Dr. Vigil takes the time to understand the specific needs of each caller, you may reach her voicemail or experience a brief delay before your call is returned.  Please include the general reason you are seeking services in your voice message. We appreciate your patience with any wait time that may occur prior to your first session.   New patient paperwork can be downloaded from the forms page of this website. Please download and bring these forms to your first session.  

 

DOES DR. VIGIL ACCEPT INSURANCE?

No, Dr. Vigil is not on any insurance panels.   Patients with out-of-network benefits may be able to submit a receipt and receive direct reimbursement for a percentage of Dr. Vigil’s fee.   


IF I DECIDE TO USE OUT OF NETWORK BENEFITS, HOW DO I RECEIVE REIMBURSEMENT?

After payment is made to Dr. Vigil, she will provide you with a specific receipt, called a superbill.  You will then need to submit the superbill to your insurance company, who will mail the reimbursement check directly to you. Please call your insurance company to inquire about your specific out-of-network benefits for outpatient mental health services, sometimes called behavioral health. You will want to ask about 1) your specific rate of reimbursement (typically a percentage, often 60%), 2) any out-of-network deductible that must be met and 3) the mailing address to submit suberbills.   

 

CAN I USE CREDIT CARDS, DEBIT CARDS, HSA OR FLEX SPENDING?  

Yes

 

DOES DR. VIGIL REQUIRE NOTICE TO CANCEL A SESSION?

Yes, Dr. Vigil requires 24 hours to avoid cancellation charges.  If you do need to change your appointment, we appreciate as much notice as possible in order to notify others, who may be on a waiting list.  

 

WHAT CAN I EXPECT AT THE FIRST APPOINTMENT?

The first session is an intake appointment to obtain your history and current concerns.  Dr. Vigil will ask about past history, current concerns and areas you wish to improve.  You will also have the opportunity to ask questions and collaborate on your specific treatment plan. Dr. Vigil will provide initial feedback and provisional impressions at this first session. The first few sessions will involve an ongoing assessment of your needs.  By the end of the assessment, Dr. Vigil will be able to offer you more specific impressions of related to diagnosis and treatment.

 

HOW DOES DR. VIGIL SET UP THE FIRST SESSION FOR CHILDREN AND TEENS?                               For patients in elementary or middle school, the first session is scheduled with parents only. The child is not present at the first intake session to allow for more efficient and transparent history gathering that may be  difficult to obtain with a  child present.   For high school patients, Dr. Vigil allows parents to choose if the first session will primarily be with the teenager or if they they would like to schedule the first session with parents only.  Parents may want to schedule the first session without their teen if they 1) feel more comfortable meeting Dr. Vigil first,  2) if there are factors Dr. Vigil should know that the teenager is not privy to or likely will not share and/or 3) if the teenager is initially reluctant or avoidant of therapy.  Arrangements can be made to schedule both parents and child sessions on the same day.  Dr. Vigil has a separate waiting area for minors, should parents need to consult with Dr. Vigil privately.   

 

HOW FREQUENT ARE THERAPY SESSIONS? HOW LONG DOES TREATMENT LAST?

We will discuss this at greater length at your initial session. In general, therapy is most effective on a consistent basis. Typically, weekly or biweekly sessions are recommended for a period of three to four months. After an active phase of consistent therapy, some patients opt to end sessions and others return as needed for maintenance or booster sessions. The process of ending therapy is called termination and this can be a very valuable part of treatment.  At the conclusion of therapy, patients are typically encouraged to meet for a termination session to review their progress and treatment. 

 

WHAT TYPE OF PATIENTS DOES DR. VIGIL TREAT?

Dr. Vigil treats individuals across the lifespan and provides psychotherapy, as well as psychological testing. She sees adults as well as minors in elementary, middle and high school. Dr. Vigil treats a variety of concerns including depression, trauma and anxiety.  Dr. Vigil works with individuals seeking increased personal growth and life satisfaction.  Additionally, she also works with individuals dealing with specific stressors or clinical disorders, such as generalized anxiety or major depressive disorder.  

 

FOR MINOR PATIENTS, ARE PARENTS INVOLVED IN THEIR CHILD’S TREATMENT?

Yes, Dr. Vigil believes it is important for parents to be involved in their child’s treatment, especially in cases with younger children.  Although Dr. Vigil will work hard to maintain a minor’s confidentiality, she will want parents to share impressions of progress or setbacks and help children generalize skills outside of therapy. In some cases parents may be asked to come in for separate parenting sessions without their child present, depending on the nature of the presenting problem.  

 

WHAT IS THE BEST WAY TO GET IN TOUCH WITH DR. VIGIL?

For quick scheduling questions, existing patients can email Dr. Vigil.  Please do not include any clinical, confidential or sensitive information in emails.  Dr. Vigil has limited time to answer clinical questions in between sessions and is not able to address clinical issues via email.  Unless an urgent matter has arisen, patients or parents of minors are encouraged to share information and ask clinical questions during a scheduled appointment time.

 

New patients are encouraged to call the office and leave a message.  Every effort will be made to return your call promptly.  However, due to the nature of Dr. Vigil’s schedule, there may be a brief delay in returning calls.  

 

WHAT ARE DR. VIGIL’S HOURS?

Dr. Vigil sees patients Monday through Thursday.  She offers morning and afternoon appointments, with her latest session starting at 5:00.